Refund Policy

1. General Terms

This Refund Policy governs the refunds for products sold by Ard Wa Samaa Store SARL ("Ard Wa Samaa Store", "we", "our", or "us") on the website https://aws-store.com/ and its subdomains. By placing an order on our site, you fully and unconditionally agree to the terms of this policy.

2. Refund

Ard Wa Samaa Store is committed to providing high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, you have the option to obtain a refund under certain conditions.

3. Refund Conditions

To be eligible for a refund, you must comply with the following conditions:

• The product must be returned in its original condition, with all original accessories, packaging, and instructions, within 14 days of receipt.
• Return shipping costs are the customer's responsibility, except in the case of a defective or non-conforming product.
• Refund requests must be submitted by email to info@ardwasamaa.com within 14 days of receipt of the product.
• The refund will be issued within 14 days of receipt of the returned product.
• Return costs are the responsibility of the buyer (customer).

4. Exclusions to the Right of Withdrawal

In accordance with applicable law, certain exceptions apply to the right of withdrawal. Thus, the following products cannot be returned and are not eligible for a refund, unless they are defective or non-conforming:

• Products personalized or made to the customer's specifications.
• Sealed products that cannot be returned for reasons of hygiene or health protection and that have been opened after delivery.
• Perishable products or products that are likely to deteriorate rapidly.
• Audio, video, or computer software recordings opened after delivery.
• Products used or damaged by the customer.

5. Refund Procedure

Once we have received and inspected the returned product, we will send you an email to confirm its receipt. We will also inform you of the approval or rejection of your refund request.

If your refund request is approved, the amount will be credited to your original payment method within 14 days.

6. Contact

For any questions regarding our Refund Policy, please do not hesitate to contact us at the following email address:info@ardwasamaa.com.